Hi,
Thanks for using my Fitbit versa(Lite)/Ionic clock face. For downloading image issue, please read troubleshooting below. If you found any bug or have question or comments, please feel free to contact me.
This web page shows more details than Mobile App description.

Details of all the features:

2 Time Formats(12H or 24H)
2 Date Formats(MMM DD or DD MMM)
6 Text Colors
Download image via Image picker. You can download images as much as Fitbit memory allows. Image Picker allows downloading only one image at a time. You need to download image one by one. Downloading takes long time. When downloading starts, heart on clock will start blinking. It stops when downloading finishes. If it keeps blinking more than 3 minutes, communication must be failed. At this time, other buttons on Settings may not work either. Please read troubleshooting below when this happens.
Image cycle hour can be changed via settings(default is 2 hours)
Downloaded images will be cycled by set time.
Double tap on screen changes to the next picture.
Single tap on screen changes stats(steps, calories,floors and distance). There will be slight time delay between stats. If there is no image on the screen, tap Time.
Button to delete all downloaded images.
Support T-Chinese and Korean date.

Downloading hangs or setting is not working : Currently, the major issue is communication problem between Fitbit Mobile App and Fitbit clock device. Many people complains about this syncing problem and Fitbit keeps working on improving it. Here is the workaround to resolve the problem :

Try Sync.
Run other app in your clock then go back to clock and try again.
Log out Mobile App and log back in and try again.
Kill your Mobile App and run it again.
Shutdown clock and turn it back on and try again.
Uninstall Mobile App and re-install it.
If it's not still fixed, install other clock face and re-install my clock face(Maybe at this time, you already gave up on me.)

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